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I’m a design leader who helps teams navigate complexity, collaborate across disciplines, and deliver meaningful product and organizational impact.

I’m a strategic design leader with a background in service design, product strategy, and team development. I help teams navigate ambiguity, align across disciplines, and deliver meaningful product and organizational outcomes. I currently lead a design team at Capital One.

 

Featured Case Studies (Coming Soon)

 

  • Led a multi-year transformation of Capital One’s Commercial Lending platform using vision prototypes and design strategy.

  • Used storytelling and facilitation to align leadership around future-state journeys and strategic vision.

  • Led the Communities of Practice strategy across Capital One’s 700+ design org—scaling design culture, empowering distributed leadership, and building shared processes for growth.

 

New case studies launching soon. Work from my earlier career (prior to the last 5 years) is available below.

Foundational Work (selected work)

My early work spanned design research, service design, and organizational strategy—laying the foundation for the leadership mindset I bring to design today.

 

  • Defined and led a culture of innovation program across P&G’s Latin America supply chain, introducing HCD, prototyping, storytelling, and space design to enable creative problem-solving at scale.

    🔗 [View Case Study]

  • Led research and strategy for a purpose-driven startup reimagining how people plan for the end of life—balancing social impact, business modeling, and emotional experience design.

    🔗 [View Case Study]

  • Led customer discovery, strategy, and prototyping for a venture exploring how play, reflection, and spontaneity could reshape solo travel and urban exploration in the experience economy.

    🔗 [View Case Study]

 

Want to see more? Explore other selected work, including data visualization, interaction design, and early creative explorations [Data Viz] [Social Impact] [Research on Collaboration] [Design Conference]

Community Leadership

 

I’m a chapter lead for Service Design DC, part of the global Service Design Network. I help organize events, curate programming, and foster conversations that connect practitioners across sectors—from public service to product design. It’s one of the ways I stay engaged, give back, and help shape the future of design.

🔗 [Service Design DC]

Tools & Frameworks

 

A collection of frameworks, rituals, and facilitation tools I use to help teams think clearly, collaborate effectively, and grow intentionally.

Let’s Talk

 

Whether you’re designing a product, building a team, or navigating change—I’d love to collaborate.